Submit Your Enquiry
Tell us what equipment you have, including device types, quantities, condition and location.
Our Enquiry Process
How RenewByte Works
From your initial enquiry to discussing possible collection arrangements, we aim to make the process of exploring IT equipment reuse and recycling straightforward and transparent.
Submit a Collection EnquiryUK-wide enquiries welcome. Collection availability and equipment acceptance are subject to confirmation.
Four Simple Steps
Every enquiry is reviewed individually. Submitting an enquiry does not automatically confirm that equipment can be accepted or collected.
We Review Your Equipment
We consider the equipment details, potential reuse options, data security requirements and whether suitable arrangements are available.
Discuss Available Options
We contact you to discuss equipment acceptance, any relevant conditions and possible collection arrangements.
Agree the Next Steps
Before any equipment transfer, the relevant parties agree on arrangements, responsibilities and appropriate data handling.
What Information Should You Provide?
Providing accurate equipment information helps us review your enquiry and identify any questions before arrangements are discussed.
Prepare an Equipment List
Include the device type, manufacturer, model and approximate quantities where possible.
Describe Device Condition
Tell us whether devices are working, faulty, incomplete or affected by battery damage.
Identify Data Requirements
Let us know whether equipment contains business, personal or other sensitive information.
Check Ownership and Restrictions
Confirm that your organisation is authorised to transfer the devices and identify any management or account locks.
Data Security Before Equipment Transfer
Laptops, desktop computers, phones and tablets can contain confidential business information, personal data and saved credentials.
Before transferring devices, organisations should identify their data protection requirements and agree suitable data sanitisation arrangements.
RenewByte is developing an in-house Linux-based data erasure process. We do not currently claim certification for this developing process.
Organisation-managed devices may also need to be removed from management systems or released from activation restrictions by authorised owners.
Read About Data Erasure →Reuse, Refurbishment or Recycling?
RenewByte aims to assess suitable equipment for potential reuse or refurbishment before considering recycling.
Devices may require repairs, replacement parts or other preparation before they can be reused.
Equipment that is unsuitable for reuse may require responsible recycling through appropriate arrangements.
Frequently Asked Questions
Can organisations across the UK enquire?
Yes. RenewByte welcomes UK-wide enquiries, although equipment acceptance and collection availability depend on individual circumstances.
Do you accept broken equipment?
You can include faulty or damaged equipment in your enquiry. Acceptance depends on its condition, safety considerations and available arrangements.
Is collection free?
Costs and collection arrangements are not guaranteed. Any applicable charges or conditions should be discussed and confirmed before proceeding.
What happens to data stored on devices?
Data handling and any required sanitisation must be agreed before equipment is transferred. RenewByte is developing its in-house Linux-based data erasure process and does not currently claim third-party certification.
Ready to Tell Us About Your Equipment?
Submit your equipment details and we'll review your enquiry to determine whether suitable arrangements may be available.
Request a Collection